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Shipping Order Form Success!

We have received your shipping order form and saved it on file. You should receive an email copy as well. An Elegance representative will contact you shortly, typically via text from our main number, 800-539-9092.

The shipping service is for brides that are outside our pickup regions in the Bay Area and the Los Angeles/Orange county areas. Those areas are now covered by our free home pickup and home delivery service.

Prior to shipping out your kit, we hope to review your dress with you to create a “quote range”. We want to make sure there are no surprises in pricing prior to using the shipping service. We ask that you take 4-5 current photos of your dress, post-ceremony. We need one photo showing the outside ornamentation of the dress as well as 2-3 photos of the current hem condition. This will help us create the quote range and determine the proper shipping box size for you. Those photos should be emailed to: service@elegancepreserved.com.

Once you approve your quote range, we will send out your shipping kit.

Your shipping kit typically takes 4-5 business days to arrive. The kits leave from our shipping team in Chicago. It is a shipping box with a UPS label, inside a shipped box. There will be tape and a plastic cover included. It is best to keep your dress inside your boutique bag and to roll the boutique bag up like a sleeping bag. This can then be inserted into the included plastic bag. The box should then be taped up with the supplies provided.

The dress can be taken to any local UPS delivery point. Your dress will come directly to our bridal shop for a finalized quote and we will notify you via email the moment it arrives. We also appreciate it if you could text us once you ship at 800-539-9092. We do also receive UPS updates once you ship.

We are excited to assist with your wedding dress! We love dresses!

Below are some questions and answers that brides often feel are helpful.

The second question is generally…. “what is your pricing?”
How We Price-Page.  After a home pickup or shipping, we will review your beautiful dress at our bridal shop for an official quote from our master cleaner. There is a 50% deposit to commence services with the balance due after completion of services. For a full list of our services offerings, visit: services offered.

**This year we have a many delayed and second weddings. If you’re curious if you should preserve either a new dress or a dress that is waiting for a second event, kindly review this PAGE.

The third question is often “how long will it take?”
We can complete a dress in as little as 3 days if we have a pre-ceremony emergency, for example. However, our standard turnaround time is 12 weeks for cleaning and preservation, and 4-5 weeks for a “clean only” service. We do realize that if someone is intending to resell their gown that we may need a faster completion date. We can work with you based on your needs and we do often finish faster than our original estimated completion dates. Please let us know what you need and we will take care of it for you!

Finally, are you able to fix Rips and Tears on my dress?
A normal concern, YES! We can repair these items, if required. Simple repairs we often perform at no charge. (I.E. a simple stitch as needed). If you have extensive repairs then we will discuss that with you. The actual repair quote could be delayed by a week, for a review with our tailor.
We often have the discussion, “what is necessary or needed?” If a dress is going to be worn in the future by a lucky relative of friend then there will be a future fitting. That is often the right time and most cost effective time to complete final/final re-crafting repairs. If you’re a resale bride, lets discuss early because this is typically more of a concern. Repairs are something we can only quote after a review from our tailor, which can (at times) delay the repair portion of the quote a week.

Any other important items I should know about?

RED WINE: If you have a red wine emergency, we recommend having your dress cleaned immediately. You have as little as 3 days with a high-end fabric before staining becomes permanent. If you’re outside of our region, we will typically try to help you identify a local provider that can begin work within hours. Do not try to remove red wine on your own if you have a high-end fabric such as silk or satin. Please bring it into a professional high-end wedding dress cleaner immediately. We have a dedicated program called, Red Wine Rescue for Bay Area and Socal brides.

DOES IT MATTER IF MY WEDDING WAS A LONG TIME AGO: We often tell brides our stats that indicate 40% of our brides had their wedding between 2-4 years ago. Feel better? Most of our brides do! The elements that are challenging on fabrics are items such as red wine and grass. These plant based items can “dye” fabrics. We want to take care of them right away. However, the final outcome is also dependent on fabric type. Silk is much more challenging than polyester for example. Standard items such as dirt/mud on the hem are not typically time based. The final outcome is not dependent on a “dye” factor.

PRESERVING OTHER ITEMS: You can preserve any other items such as veils and garters with your dress. They can be included with your dress at pickup or during shipping. If they do not need to be cleaned, there is no additional cost to “only preserve” them with a dress preservation order.

If you look at our Elegance Preserved- FAQs Section there are answers to additional questions that brides normally feel are very helpful!
Thank you again for considering Elegance Preserved for your bridal gown care and we are excited to assist. Our passion is to restore your gown, as close as possible, to its pre-ceremony state!

We can always be reached by text/voice at 800-539-9092 or by email at: service@elegancepreserved.com.

Kate, Shop Team
Elegance Preserved

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