The lace embroidery was a synthetic polyester which is always helpful with tough wine stains. We performed tests on the wedding dress red wine stain rescue project prior to beginning our cleaning and it was determined that hand cleaning with a blanching mix for specific areas was the best approach. After we were able to perform a wet cleaning procedure to remove all the cleaning mix from the fabric.
When we see a wedding dress wine stain removal challenge of this nature on a high end dress, we do often recommend a testing procedure and separate testing quote. Our testing quote procedure is a set dollar amount for the test, and the result is then reviewed with our customer before proceeding so that the customer may make a decision whether they would like to proceed with the full cleaning quote. The testing fee is then applied to the balance of the final cleaning quote.
We don’t typically create testing quotes unless we have a red wine challenge that seems to be an obvious challenge such as aged red wine staining situations and we do not create testing quotes for all dresses. It is only used in rare red wine staining situations. However, this dress was so extensively stained that it did require a testing quote before starting.
Our goal is always to do our best with our brides to try and communicate the expected outcome in advance of the cleaning.
We do realize the purchase of wedding dress cleaning services is a very unique and rare occurrence and not a simple decision for a bride. We just hope that our brides read-thru our reviews on the relevant bridal social media sites such as THE KNOT and WEDDING WIRE to get a better sense of our work and company ethos. We have the best customers!
The dress came out very well and it was an exciting dress to work on. We are always up for a challenge!
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